Nearly every person who has come across my story has suggested that I contact my local MP for support, advice, and assistance.
My MP Rushanara Ali has a simple webform for submitting enquires, so I kept mine as brief and simple as possible. I will also be sending her office a paper letter with more details as well as a giving them a call.
Here’s the letter I have submitted:
Hi Rushanara and team,
I am reaching out to you because I desperately need your help: Due to internal errors made by the UKBA, my application to renew my visa has been refused. Any advice or assistance from your office would be greatly appreciated.
Additionally, I would like some answers from Parliament regarding how many people have been effected by these exact same issues and why they are doing nothing to rectify it.
Specifically, I would like answers to the following questions:
1. How many applications made by post to the UKBA are deemed “invalid” due to payment processing issues?
2. Why is the workflow of who is handling applications from receipt through payment to review and decision not documented?
3. Why is the UKBA incapable of requesting an alternative form of payment, much as they would if an applicant had been present in their office? Why are they punishing those who are applying by post?
The specifics around my situation have been detailed here: http://wp.me/p1CyWc-ub
I will also follow up this email with a detailed letter and a call to your office tomorrow. As I am sure you can imagine, I am desperate to get this situation resolved. In the meantime, everyone has suggested I contact my MP for support. I sincerely hope that I can count on yours, Rushanara.
Thank you so much for taking the time to read my email.
With kindest regards,