As some of you already read in my earlier post today, I was having some extreme issues with Wunderlist this morning. The login was balls and then the site went down. Not a good start to our relationship.
So I passive-aggressively complained here on my blog and sent a tweet about the site being down. Nearly immediately, @wunderlist tweeted back with an update. Which helped control my rage. It was rather interesting how just a little personal response went a long way; I was at the point where I didn’t care if I logged in ever again (I have other lists, right?) and got turned back around to being willing to give them another go.
And then it got a lot more personal.
Kirsty Lee, Social Media Manager at 6wunderkinder got in touch directly. It would appear that she had read my earlier blog post and was also aware that I had spewed forth my frustration on Twitter.
Not only did she reply in the comments to the earlier post, she also emailed me directly to let me know that a) they are working on some soothing salve to decrease the ball-ache of registering via Facebook (sadly, not by killing Facebook but rather with updates to the app) and that the site was down because the servers went down.
I am appeased.
After just using the app today, I can’t yet feedback how useful I am finding it. But after today I am happy to tell the interwebs that the team behind Wunderlist obviously cares what their users think. They obviously care what I think.
They care even though they don’t charge people anything (did I mention earlier that the service is free?). Even though my blog is mostly read by my moms and a few other people who clearly hate themselves and wish to be punished. Even though I’m not a “power-user” or whatever grotesque “you deserve our attention, money-spender” category companies lump people into. They still care.
Kirsty’s actions today (personalised and timely) made all the difference with how I feel about their brand. Instead of focusing on the issues I had this morning, when I tell others about Wunderlist, I’m going to tell them all about the solutions. About the really positive experience I had with the company.
Why aren’t all companies working with their customers/users like this?
Thanks, Kirsty. Tell your boss you deserve a raise.